Gauteng News Bulletin

Reading the bulletin. You can read every published edition without providing any personal information. We do not require an account, and we do not operate advertising or third-party tracking.

Newsletter subscription. If you subscribe, we store the name, email address and region you provide, and the date you subscribed.

Service delivery reports. If you report a fault, we store the category, region, ward, suburb, street or landmark and your description of the problem. Your name and contact details are optional — you may report anonymously and the report will still be logged and escalated.

Editor accounts. Editors authenticate with a shared password and hold a session cookie. No editor personal data is collected by the application.

The public service delivery register publishes the fault category, region, ward, suburb, landmark, description, status and resolution history of every report. This transparency is the point of the register: it lets communities hold both the municipality and the movement to account.

Your name, phone number and email address are never published on the register. They are visible only to the service delivery war room, and only so that we can contact you for site access or to confirm a repair.

Please do not include other people's personal information, identity numbers, medical details or accusations against named individuals in a fault description. Reports containing such material may be edited or removed.

Subscriber details are used only to send the weekly bulletin and urgent provincial notices. Report details are used to verify the fault, escalate it to the responsible municipality or entity, publish anonymised progress, and compile aggregate statistics on service delivery performance by region and category.

We do not sell, rent or trade personal information. We do not share it with third parties for marketing.

To resolve a fault we must refer it to the responsible body — for example a metropolitan municipality, City Power, a water utility, or the South African Police Service. Where you have supplied contact details and access to the site is required, those details may be shared with that body for that purpose only.

Subscriber records are kept until you unsubscribe. Service delivery reports are kept as a permanent public record of infrastructure performance; contact details attached to a report are deleted once the report is closed.

You have the right to:

• ask what personal information we hold about you;
• ask us to correct or delete it;
• withdraw consent to the mailing list at any time via the unsubscribe page, which deletes your record outright rather than merely flagging it;
• object to processing; and
• complain to the Information Regulator of South Africa if you believe your rights have been infringed.

Data is transmitted over encrypted connections and stored on access-controlled infrastructure. No system is perfectly secure, so please do not submit information you would not want disclosed if a breach occurred. Where a breach affects your personal information we will notify you and the Information Regulator as POPIA requires.

The bulletin is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children.

We use a single session cookie for editor sign-in and a browser local-storage flag to remember that you dismissed the app install prompt. There are no advertising, analytics or cross-site tracking cookies.

Data queries: privacy@ancgauteng.bulletin
Newsdesk: newsdesk@ancgauteng.bulletin
Telephone: 011 227 9300

By post or in person: Walter Sisulu House, 94 Commissioner Street, Johannesburg Central, 2107 — or P.O. Box 8299, Johannesburg, 2000. Full details on the contact page.

Information Regulator (South Africa): complaints may be lodged with the Regulator if you are not satisfied with our response.